Welcome to PawPick.pk, your trusted online pet supplies store.
We understand that sometimes plans change — this Cancellation Policy explains how you can cancel your order and what conditions apply.
Please read this policy carefully before placing your order.
Cancellation Policy – PawPicks.pk
At PawPicks.pk, your satisfaction is our priority. We understand that sometimes you may need to cancel an order, and we do our best to make the process easy and fair for our customers.
Before Shipment
Orders can be cancelled within 12 hours of placing them or before they are shipped, whichever comes first.
If you wish to cancel your order, please reach out to us as soon as possible through one of the following:
WhatsApp / Call: [Your Contact Number]
Email: support@pawpicks.pk
Social Media: Message us directly on our official Instagram or Facebook page.
Once your order has been confirmed and prepared for dispatch, it may no longer be eligible for cancellation.
After Shipment
Once your order has been shipped or handed over to the courier, it cannot be cancelled.
If you decide not to receive the parcel, you may refuse delivery when the courier arrives.
Please note that in such cases, delivery charges or restocking fees may be deducted from any refund or store credit, if applicable.
Custom or Special Orders
Orders for customized, personalized, or made-to-order products cannot be cancelled once confirmed, as they are prepared specifically for you.
Need Help?
If you have any questions or concerns about your cancellation request, feel free to contact our support team anytime at support@pawpicks.pk or message us on WhatsApp. We’re always happy to assist!