Welcome to PawPick.pk, your trusted online destination for high-quality pet supplies across Pakistan.
This Shipping Policy explains how we handle order processing, delivery timelines, shipping costs, and more.
By placing an order with us, you agree to the terms outlined below.
Order Processing
All orders placed on PawPick.pk are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is processed, you will receive an email or SMS notification confirming that your package is ready for shipment.
If an item is out of stock or delayed, our team will contact you immediately to provide an updated delivery timeline or alternative options.
Delivery Areas
We currently deliver nationwide across Pakistan, including:
- Major cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and Peshawar.
- Smaller towns and rural areas, depending on courier service availability.
If your area is not covered by our delivery partners, our customer service team will contact you to arrange an alternative solution.
Delivery Time
Estimated delivery times:
- Within major cities: 2–4 business days
- For other areas: 3–7 business days
Please note that these are estimated timelines and may vary due to factors such as:
- Courier delays
- Weather conditions
- Public holidays
- Product availability
You will receive a tracking number once your order has been shipped so you can monitor the status of your delivery in real-time.
Shipping Charges
We offer affordable shipping rates across Pakistan.
- Standard delivery charges will be shown at checkout before you confirm your order.
- Free shipping may be offered during special promotions or on orders above a certain amount (as mentioned on the website).
All shipping fees are non-refundable, unless an error occurred on our part (such as wrong or damaged item delivery).
Order Tracking
Once your order is shipped, you’ll receive a tracking number via email or SMS.
You can use this tracking number on our courier partner’s website to monitor your parcel’s journey.
If you face any issues with tracking or delays, please contact our Customer Support Team for assistance.
Failed or Delayed Deliveries
In case the courier fails to deliver your package due to:
- Incorrect or incomplete address
- Unavailability of the customer at the delivery location
- Phone number not reachable
The parcel will be returned to us.
We will contact you to reattempt delivery; however, additional shipping charges may apply.
Damaged or Missing Packages
We take great care in packaging your orders securely.
However, if your parcel arrives damaged, opened, or missing items, please contact us within 24 hours of receiving it.
You may be asked to share photos or videos of the package for verification before we process a replacement or refund.
International Shipping
Currently, PawPick.pk only delivers within Pakistan.
We do not offer international shipping at this time, but we plan to expand our services in the future.